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When you download Macrium Reflect, you will first download a small application, the Reflect Installer Download (ReflectDL.exe) which will establish which installer you need and download the latest version for you from our download servers. The vast majority of download issues are caused by firewall or internet connectivity issue. Firewalls need to allow outgoing port 80 access to updates.macrium.com and secure.macrium.com. ReflectDL.exe uses internet explorer components built into your windows installation. In some soInstall error : Service 'Macrium Reflect Image Mounting Service'me rare cases, these can become miss-configured.

Your first step in resolving installer issues is to confirm that the installer is not corrupt.

Right click on the installer file, and chose properties. Pick the digital signatures tab, select the only signature in the signature list and click details.
If the installer is corrupt, the digital signature will be flagged as not valid (right image below) and if it verifies successfully, then it will be flagged OK (left image below).






If your installer passes the signature check but is failing and you don't find a resolution below, then rerun the installer, checking the log checkbox, and send the file C:\reflect_install.log to us with details about the error you are seeing.


 

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Make sure that the path(s) displayed exist and that you have full read write access to them.
Alternatively you can download and run a little utility 'chktemp.exe' that will validate access:
http://updates.macrium.com/reflect/utilities/chktemp.exe
This program will attempt to create a file in your temporary folder and report any errors.

If it is the case that you don't have full read write access or the path doesn't exist, resolving the issue using standard windows explorer UI should resolve error 0x01.

sc stop reflectservice MacriumService

sc delete reflectserviceMacriumService 

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