Skip to end of metadata
Go to start of metadata


Site Manager Agents initiate the connection to the Site Manager server which manages them. To move a Site Manager Agent to a new server, the settings in the Agent can be changed on the Agent, or performed using one of the processes listed in this article.

Site Manager A can automate the process of migrating Agents by passing the connection details of Site Manager B to a number of Agents.

Automated Agent Migration

  1. In order to migrate an agent from Site Manager A to Site Manager B
  2. Go to the Computers page of Site Manager A
  3. Select the agent to migrate
  4. Click the Migrate button
  5. Add the connection details for Site Manager B
  6. Click the Migrate button and wait for the results

If the agent is able to connect to site Manager B, it will report the success and connect to site manager B (the agent will disconnect form Site manager A).

If the agent can't connect to site Manager B, it will report failure. In this case the agent wasn't able to connect to site Manager B.

Export and Import Site Manager Configuration

Site Manager 7.2 has a configuration import and export function. This should be used instead of the below manual procedure. To use the new mechanism, see Configuration and Security

This article should only be used in cases where an older Site Manager installation is involved or in the case of manual recovery if the Site Manager server hardware can no longer run.

Manually Migration Migrate a Fully Configured Site Manager 

  1. Install Site Manager on a new computer; the download links can be found by clicking here or in trial/license purchase emails. Both the old and new Site Manager installation should be the same version
  2. Remove any license keys from the old Site Manager installation. The keys must be added to the new Site Manager to register them with the new hardware
  3. Stop the 'Macrium Remote Management Service' on the new computer from the Services snapin. 
    Or run the following command from an elevated command prompt:

    sc stop MacriumRemoteManagementService
  4. If the Macrium Agent is installed on the new server, it should be stopped too. This can be done in the Services UI or by command line:

    sc stop MacriumAgentService
  5. From your old installation, copy the SiteManager folder located at 'C:\ProgramData\Macrium\' to the new computer, overwriting the existing folder.
  6. If you are using an SSL certificate to provide an HTTPS interface, ensure that the certificate files are copied to the same path on the new computer. The default self-signed certificates supplied with Site Manager are installed in the ProgramData\SiteManager folder.
  7. Start the 'Macrium Remote Management Service' on the new computer from the Services snapin. 
    Or run the following command from an elevated command prompt

    sc start MacriumRemoteManagementService
  8. If the Macrium Agent is installed, it should be restarted too as above or by using the following command line:

    sc start MacriumAgentService
  9. Once the service starts, the new Site Manager installation should begin taking over the computers from the old server. The old server should be stopped before this happens. If an agent is in the "Managed by Another Server" state, it may be necessary to manually refresh the agent using the Refresh button.

  10. If licenses were removed from the old server, add them to the new server.

Dashboard layout and table layouts are stored on a per-user basis. If the new computer uses different local administrator account names to the old, these layout customisations may be lost