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Problem

When creating rescue media in Macrium Reflect when Norton Internet Security 2013 installed you may receive the following blue screen caused by the diver 'fltmgr.sys':

The problem is caused by Norton Internet Security (version: 20.3.0.36) which causes the computer to crash during the mount of the wim (windows image file) using components from the Microsoft Window Automated Installation Kit (WAIK).

Solution

You need to disable Norton Internet Security before running the Macrium Reflect rescue CD creation wizard. To complete this task follow the below steps:
  1. Right click the NIS icon in the task bar and select 'Disable Antivirus Auto-Protect'


  2. When the following window opens select 'Until system restart' and click 'OK':


  3. After disabling NIS create your rescue media using Macrium Reflect
  4. After the rescue media has been created please restart your PC to ensure NIS is re-enabled