After installing the Windows 7 update patch released on 13th March 2018, 32 bit installations of Macrium Reflect may cause Windows to be unable to restart. The error displayed in the BSOD is:
pagefault_in_non-paged_area pssnap.sys |
We believe that this is related to the Spectre meltdown protection added in the Windows update:
https://support.microsoft.com/en-us/help/4088875
Note: This affects all versions and editions of Macrium Reflect.up to v7.1. If you are running v6 or earlier then please also follow the steps below. Windows 10 32 bit installs that have been upgraded from Windows 7 may also received this error. |
Note: If you receive the error message 'No Associated Program Found" then please run 'removesnap.exe' using the PE command prompt. |
pssnap.sys will now be removed from startup and Windows will be able to load. |