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| If you are experiencing a Blue screen of death (BSOD) or a sudden reboot during a backup on Windows XP or 2003, then consider the following solution.This applies to any software that engages VSS, not just Macrium |
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A BSOD is the error message resulting from a kernel mode crash. These are typically caused by either faulty drivers or failing hardware. Unfortunately, Windows is often configured to reboot after crash so the BSOD message is hidden. If your machine suddenly and unexpectedly reboots, this is typically due to a kernel mode crash. You can either configure your machine not to reboot on a BSOD (see here [support.microsoft.com]) or use the free tool blue screen view [www.nirsoft.net] to display previous BSOD errors.
If the BSOD error is BAD_POOL_HEADER and you have during a backup the following solution might fix your issue.
1. Go to windows Device Manager ( http://support.microsoft.com/kb/307970 )
2. Click "view" and select "show hidden devices"
3. Scroll down to "storage volumes"
4. Click on the plus to expand.
5. Click on each one listed and right click and uninstall. You mayget a message indicating a reboot is required. Selectno until you do them all.
6. Reboot.
7. Wait till windows automatically reinstalls devices. You may get a prompt to reboot again.
8 Reboot.
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