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  1. Click the Log tab to show backup logs. You may need to expand the backup type to show backup logs.

  2. Expand the date and time of the failed backup, left click on the VSS Log entry. This will show the detailed VSS log file of the backup.

  3. Right click on VSS Log, select View Windows VSS Events...

  4. The Windows Event Viewer dialog is shown. By default the dialog shows Windows Events around the time of backup, modify time period along with type of events and the list will be updated. Select an item in the list and click Search Internet (including our own KnowledgeBase) to get further information on the error.


  1. Right click on the failed backup time

  2. Select Send backup log files to Macrium Support, enter your case number and click OK.


  1. Click Edit Defaults on the main toolbar

  2. Click Advanced on the defaults toolbar

  3. Click VSS Options on the left list, then click Create additional VSS logs for debugging

  4. Click Ok, run the backup again to generate additional VSS log information.