...
If you see the following:
...
Volume
...
in
...
drive
...
C
...
is
...
Windows
...
Volume
...
Serial
...
Number
...
is
...
FA88-9060
...
Directory
...
of
...
c:\windows\system32\drivers
...
07/03/2013
...
15:39
...
63,096
...
psmounterex.sys
...
1
...
File(s)
...
63,096
...
bytes
...
0
...
Dir(s)
...
123,416,559,616
...
bytes
...
free
Then you have the necessary driver file psmounterex.sys.
Once this command completes, type:
...
Download the installer if you have not already done so. You can do this by using our download utility ReflectDL and inputting your license key to retrieve the correct installer for your license. ReflectDL is available from from http://wwwupdates.macrium.com/pagesreflect/downloads.aspx.v6/reflectdlfull.exe
When the installer launches, in the bottom left there is an option to enable logging. Please check this option and complete the installer.
Please then try mounting again. If this does not work, there will be a log file created at C:\reflect_install.log. Send this log to us a support ticket via the following web page: http://www.macrium.com/ticket.aspx.
...